RCS of London believe that you should expect the highest level of service from us, we are
committed to providing you with this. As part of our ongoing commitment to transparency, and
in compliance with the European Data Protection laws (GDPR), we’ve updated our Terms &
Conditions. The contents on this page were last updated January 29th 2025.

By placing an order through our website, phone or via email, the booker agrees that they are legally capable of entering into binding contracts and that they are at least over 18 years old. RCS of London are a TfL licensed private hire vehicle operator. As such, we only accept booking requests for chauffeur-driven travel directly from our customers/passengers. We will provide a ‘Booking Confirmation’ in accordance with (Reg. 9(10) Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended)). Our chauffeurs are not licensed to accept a booking request. Please only book via our website booking form, email: enquiries@chauffeurservicelondon.com, or telephone: 020 3551 7127.

The contract for all bookings is between the customer/passenger (i.e.: the company or person booking and paying for the transport service) and RCS of London Ltd. RCS of London Ltd is responsible for both accepting the booking as well as the provision of the transportation services.

RCS of London Ltd only accept payments directly. Our chauffeurs never collect fares.

Any liability in relation to the transportation services belongs to RCS of London Ltd

The Company reserves the right, subject to Private Hire Licensing Law (including, but not limited to, the Equality Act 2010 (as amended)), to refuse a Private Hire Booking request or withdraw a Transportation Service. All bookings are subject to availability.

General Terms & Conditions

1. APPLICATION

1.1. These Terms & Conditions govern the provision of RCS of London Ltd Limited services to its Customers and the nature of the relationship between RCS of London Ltd Limited and its Customers.

1.2. Notwithstanding any other agreements, policies or related documents which these Terms & Conditions reference, RCS of London Ltd Limited and its Customers agree these Terms & Conditions represent the totality of the relationship between RCS of London Ltd Limited and its Customers.

1.3. The Terms & Conditions herein supersede all previous terms and constitute a legally binding agreement between RCS of London Ltd Limited and its Customers.

2. DEFINITIONS

2.1. “Account” means financial credit offered to an Account Customer by the Company on Fares and Additional Charges governed by the Account Special Terms & Conditions.

2.2. “Account Application Form” means the form (or application method) prescribed by the Company to be completed by a Customer for an Account.

2.3. “Account Customer(s)” means any person or business requesting or in receipt of an Account from the Company.

2.4. “Account Special Terms & Conditions” means those provisions governing an Account at Clause 6.

2.5. “Additional Charge(s)” means ancillary monies paid by the Customer (which includes, but is not limited to, surcharges, cancellation charges, parking charges, emission zone charges and congestion charges).

2.6. “Communication Software” means a mobile application, accessed using a Mobile Device, which transmits Private Hire Booking details using telecommunication or navigation software (that is to say software or programs capable of sending and / or receiving data in any form (including, but not limited to, credit or debit card payments, voice telephony, cellular data, wireless data, SMS and MMC messages, digital or analogue radio signals)) licensed or otherwise supplied to the Customer for the performance of a Transportation Service.

2.7. “Company” means RCS of London Ltd Limited of Suite 10, Rainham House, Manor Way, Rainham, Essex RM13 8RH.

2.8. “Customer(s)” means any person who makes a Private Hire Booking, including all associated passengers to that private hire booking, for a Transportation Service.

2.9. “Fare(s)” means the money paid by a Customer for the provision of a Private Hire Booking and Transportation Service.

2.10. “Licensing Authority” means Transport for London (as specified within section 36(b) Private Hire Vehicles (London) Act 1998, section 154 and Schedule 21 Greater London Authority Act 1999).

2.11. “Mobile Device(s)” means a portable wireless handheld device owned by the Customer that enables connection to a telecommunications network for the transmission and receipt of voice, video or other data and can be used in conjunction with the Communication Software.

2.12. “Private Hire Booking(s)” means the same as that defined within section 1(4) Private Hire Vehicles (London) Act 1998.

2.13. “Private Hire Licensing Law” means, but is not limited to, the Private Hire Vehicles (London) Act 1998, Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000, Private Hire Vehicles (London PHV Driver’s Licences) Regulations 2003 and Private Hire Vehicles (London PHV Licences) Regulations 2004.

2.14. “Private Hire Operator” means the same as that defined within section 1(1)(b) Private Hire Vehicles (London) Act 1998.

2.15. “Private Hire Vehicle(s)” means the same as that defined within section 1(1) Private Hire Vehicles (London) Act 1998.

2.16. “Private Hire Vehicle Driver(s)” means the same as that required within section 12 Private Hire Vehicles (London) Act 1998.

2.17. “Terms” means this document and incorporates any other agreements, policies or related documents referenced herein.

2.18. “Transportation Service(s)” means the conveying, using a licensed Private Hire Vehicle driven by a licensed Private Hire Vehicle Driver, a Customer and / or belongings from a collection point to destination point in accordance with a Private Hire Booking made by, for or on behalf of that Customer.

3. NATURE OF RELATIONSHIP – PRIVATE HIRE BOOKING SERVICE(S)

3.1. The Company is an incorporated company carrying on an independent business as a Private Hire Operator inviting, and accepting, Private Hire Booking(s).

3.2. The Customer is a person making a Private Hire Booking with the Company for Transportation Services.

3.3. The Company is principal for the purposes of Regulation 9(14) Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended).

4. COMPANY OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)

4.1. The Company shall, as a licensed Private Hire Operator, invite and accept Private Hire Bookings in accordance with Private Hire Licensing Law.

4.2. The Company shall confirm to the Customer its acceptance of a Private Hire Booking in accordance with Private Hire Licensing Law.

4.3. The Company will, in accepting a Private Hire Booking from a Customer, engage a Private Hire Vehicle Driver(s) and Private Hire Vehicle(s) for the Transportation Service(s).

4.4. The Company shall determine at its discretion the manner of performance of the Private Hire Booking and Transportation Service(s).

4.5. The Company reserves the right, subject to Private Hire Licensing Law (including, but not limited to, the Equality Act 2010 (as amended)), to refuse a Private Hire Booking request or withdraw a Transportation Service.

5. CUSTOMER OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)

5.1. The Customer shall ensure all information provided to the Company for a Private Hire Booking is accurate and correct.

5.2. The Customer shall pay a Fare to the Company in consideration of the Private Hire Booking and Transportation Service.

5.3. The Customer shall pay any Additional Charge(s), howsoever incurred, to the Company, at a reasonable rate specified by the Company from time to time, for the following:

5.3.1. Airport parking expenses incurred during the Transportation Service(s).

5.3.2. Cancellation of a Private Hire Booking by the Customer after engagement, or commencement, of the Transportation Service.

5.3.3. Congestion or Ultra Low Emission Zone (ULEZ) charge expenses incurred during the Transportation Service.

5.3.4. Surcharge(s) in respect of the following:

 5.3.4.1. Private Hire Booking(s) and Transportation Service(s) requiring transit from or to an airport or railway station.

 5.3.4.2. Private Hire Booking(s) and Transportation Service(s) requiring transit out of London.

 5.3.4.3. Private Hire Booking(s) and Transportation Service(s) requiring transit on Good Friday, Christmas Day or other bank holidays (pursuant to the Banking & Financial Dealings Act 1971 (as amended)).

 5.3.4.4. Private Hire Booking(s) and Transportation Service(s) requiring transit outside of normal business hours.

 5.3.4.5. Private Hire Booking(s) and Transportation Service(s) requiring transit during periods of peak demand.

 5.3.4.6. Private Hire Booking(s) and Transportation Service(s) requiring specific vehicle types.

5.3.5. Variations to Private Hire Booking(s) and Transportation Service(s), from that accepted in the original Private Hire Booking, at the request of the Customer.

5.3.6. Waiting time resulting from acts or omissions by the Customer during provision of the Transportation Service.

5.3.7. Acts or omissions by the Customer during provision of the Private Hire Booking(s) and Transportation Service(s) resulting in expense or loss by the Company.

5.4. The Customer shall, unless the Customer holds an Account or it is otherwise specified by the Company, make payment of the Fare and Additional Charges upon completion of the Transportation Service.

5.5. The Customer Fares and Additional Charges shall, in the circumstances at Clause 5.4, be collected by the Company collecting a credit or debit card payment using the Communication Software.

5.6. The Customer may raise complaints about the Private Hire Booking or Transportation Service in writing (subject to Private Hire Licensing Law) and submit it to the Company’s offices at 137 Station Road, Hampton, TW12 2AL.

6. ACCOUNT(S) – PRIVATE HIRE BOOKING(S)

6.1. The Company offers at its exclusive discretion an Account service to Account Customers for use by Customers of Private Hire Booking(s) and Transportation Service(s).

6.2. The Company requires the submission of a prescribed Account Application Form by the Account Customer(s) in a manner satisfactory to the Company.

6.3. The Company may, subject to Clause 6.2, accept an Account Customer’s Account Application Form and, at its discretion, extend a line of credit on the Fare(s) and Additional Charge(s) incurred by an Account Customer from the Company’s provision of Private Hire Booking(s) and Transportation Service(s) to a Customer.

6.4. The Account Customer shall be solely responsible for ensuring appropriate security measures are taken to protect the Account service facility against abuse and shall indemnify the Company against such risk.

6.5. The Account Customer shall ensure only those personnel specified as authorised by the Account Customer on the Account Application Form shall use the Account service.

6.6. The Account Customer shall pay all invoices for Fare(s) and Additional Charge(s), accrued at Clause 6.3, raised by the Company within 30 working days of receipt.

6.7. The Account Customer shall pay interest at 8% above the Bank of England base rate where the Account Customer fails to make payment by the deadline at Clause 6.6.

6.8. The Company may change the terms or arrangements for the provision of the Account Application Form or Account service and may refuse an Account Application Form or Account service credit request at any time for any reason.

6.9. The Company reserves the right to terminate an Account service with immediate effect at any time for any reason.

6.10. The Account Customer(s) obligations under Clause 6 will only cease once all Account payments due to the Company have been settled in full.

7. FORCE MAJEURE

7.1. The Company and Customer shall, upon being affected, forthwith inform the other party of the matters constituting force majeure and keep the other party fully informed of the continuance and of any change of circumstances whilst such force majeure continues.

7.2. The Company shall not be liable for any breach of its obligations resulting from a cause beyond its control including but not limited to fire, weather, strikes, insurrection, riots, embargoes, shortage of materials, delays in transportation, requirements of civil or military authority, war, civil unrest or terrorist action.

7.3. The Company shall not, in the circumstances at Clause 7.2, be liable for any delay in performance or non-performance of any of its obligations due to force majeure.

8. COMMUNICATION SOFTWARE & USER LICENCE

8.1. The Company agrees to licence for the purposes outlined in Clause 4 to the Customer the Communication Software.

8.2. The Customer agrees to use the Communication Software in accordance with all terms and conditions (including applicable End User Licence Agreement (EULA) or related third party agreements) under which it is supplied and will be liable for all damage and impairment to the Communication Software resulting from actions or omissions by the Customer.

8.3. The Company reserves the right to make changes to the Communication Software licensed to the Customer from time to time and to change the terms on which it is licensed.

9. INSURANCE

9.1. The Company will maintain in respect of the Company’s business all necessary insurance policies required by, but not limited to, Private Hire Licensing Law.

9.2. The Customer accepts sole responsibility for ensuring proper insurance coverage for the transit by the Company of any of the Customers goods or items.

10. INTELLECTIAL PROPERTY

10.1. These Terms do not constitute a contract for the sale or transfer of ownership rights of any material (including Communication Software) supplied by the Company to a Customer.

10.2. The Company retains ownership of, pursuant to the Copyright, Designs and Patents Act 1988, any and all material (including Communication Software) supplied by the Company.

11. DATA PROTECTION

11.1. The Company will abide by all relevant provisions set out in the General Data Protection Regulation (GDPR) (EU) 2016/679 (as incorporated by the Data Protection Act 2018).

11.2. The Company will present the Customer with a copy of the Company’s Privacy Policy pursuant to Article 12 General Data Protection Regulation (GDPR) (EU) 2016/679.

11.3. The Company is registered with the Information Commissioner’s Office (Registration Number ZA883272).

12. JURISDICTION

12.1. Theses Terms are governed by, and subject to, the laws of England.

13. RESERVATIONS

13.1. The RCS of London reservation team will make every effort to assist their clients 24/7. We will strive to exceed all expectations at all times, but 24 hours’ notice may be required to prepare the chauffeured vehicle for your specific journey.

13.2. All prices quoted are in GBP, with hire starting at the “garage” and finishing at the drop off point or the “garage” except those hires to or from various airports or those that are the subject of a fixed charge.

13.3. To obtain a quote or make a booking through our booking agents, you are required to provide us full contact details, full name, contact number and email address. Failing to do so, RCS of London will not be able to assist you any further.

14. ONLINE BOOKINGS

14.1. All online bookings are subject to RCS of London approval. Occasionally errors may occur where online maps & quotes are calculated incorrectly, in the instance where an error is made, and a product is listed at an incorrect price, RCS of London shall maintain the right to refund or cancel orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, RCS of London shall immediately issue a credit in the amount of the incorrect price or where unsuitable issue a full refund.

14.2. Prices and product availability are subject to change without notice. All specials and promotions limited to availability. Call for current prices. We reserve the right to limit quantities on promotion products. Separate policies apply for specific offers within this website. See individual offer policies and notes for details.

14.3. RCS of London is not responsible for typographical errors and we make every effort to ensure the accuracy of the information published in our brochures and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. RCS of London makes no representation about the suitability of the information and graphics represented on this site. All such documents and graphics are provided “as is” without warranty of any kind.

14.4. RCS of London request a minimum of 24 hours’ notice for any Online Bookings, if you would like to book a car with less than 24 hours’ notice – Please call our reservation team on +44 (0) 203 551 7127.

14.5. – Online prices are valid for UK travel only. If you require to travel to Europe, please call our office.

– All bookings scheduled between 23:30pm – 04:30am are subject to 50% additional charges from online prices.
– Online prices or bookings do not allow for public and bank holidays such as Christmas Day or New Year’s Eve where 50% additional charges will apply.
– Any refunds offered will to the full amount paid excluding credit card charges

15. SINGLE & RETURN JOURNEYS

15.1. All return journeys on the same day are subject to waiting time charges if return journey is within 3 hours or out of London. If return journey is scheduled within more than 3 hours NO waiting time charges apply, however return journey may be completed by a different driver.

15.2. All returned journeys booked on the same day for any sport events such Wimbledon Tennis, Ascot, Rugby or Football will be charged a waiting time from drop off till pickup time plus car park charges. Single journeys from or to any sport events such as above or concerts in O2 or Wembley are subject to additional charges.

15.3. On such events, please call our office and discuss your requirements. Hourly hire service may be more suitable.

16. WAITING TIMES

16.1. All quotes for journeys collecting from a flight in to a UK airport include 30 minutes complimentary waiting time. All other journeys include 15 minutes complimentary waiting time.

16.2. After the complimentary waiting time for all journeys a charge calculated in 15 min increments in line with the prescribed hourly rates of hire , we reserve the right to charge to any credit or debit card provided at the time of booking.

17. PAYMENTS

17.1. All charges specified herein, and in the current tariff published by the Company, are payable in advance except for where the client has a credit account or a credit card pre- approved by RCS of London. The credit or debit card you provide when making the booking will be charged for any additional charges e.g. extra waiting time, parking charges.

17.2. Credit card payments are subject to a non-refundable 2% surcharge. Debit cards have NO surcharge.

17.3. All online quoted prices are inclusive of 20% VAT unless specifically stated otherwise.

17.4. Your booking may be subject to additional waiting time and car park charges.

17.5. The charge on your credit/debit card statement will be shown as RCS of London.

17.6. Rates are subject to change at any time without prior written notice.

17.7. Stop charge: £20 charge applies on any stop On the Way to drop off location to pick up another passenger or an item. 15 minutes grace period is allowed at stops.

18. CANCELLATION & REFUNDS POLICY

18.1. For all bookings (excluding wedding related bookings) cancellations or amendments must be made and acknowledged by RCS of London 12 hours before the scheduled pick up time. Otherwise RCS of London reserves the right to charge the client for the full amount. This also applies to bookings that are made under 12 hours of the pickup time.

– For all wedding related booking 7 days’ notice must be provided to cancel wedding bookings.

– If wedding cancellations are made within 7 days 50% of the booking fee will be charged.

– If wedding cancellations are made less than 48 hours of the booking date the full amount will be charged.

18.2. If the cancellation is made and acknowledged by RCS of London 12 hours before the booking is scheduled, RCS of London will refund full amount charged to the debit or credit card used to make the booking. Please note credit card charges are not refundable.

– Single journeys within London (excluding airport transfers ) are subject to 2 hours FREE cancellation or amendment policy.

– Hourly bookings within London are subject to strictly 12 hours FREE cancellation or amendment policy.

– Airport transfers are subject to strictly 12 hours FREE cancellation or amendment policy.

– All bookings scheduled from or out of London are subject to strictly 24 hours cancellation or amendment policy.

– Booking amendments made less than 2 hours for the same or different date minimum fare for relevant vehicle will be apply.

18.3. Prestige Chauffeur Vehicles – Range Rover Vogue & Rolls Royce Phantom – subject to strictly 48 hours free cancellation or amendment policy. If cancellations are made less than 48 hours, full charges will apply.

19. MULTIPLE VEHICLE BOOKINGS

19.1. For bookings involving two or more vehicles or multi-day hire less than 7 days and more than 24 hours' notice a 50% cancellation charge for each vehicle will be applied.

19.2. Less than 24 hours' notice 100% cancellation fee will be charged.

20. NO SHOW POLICY

20.1. If the customer fails to show at the designated location for which a reservation has been made and a confirmation was sent out, all monies paid will be non-refundable.

20.2. A reasonable amount of ordinary passenger luggage is allowed, but luggage not stated in advance which, in the opinion of the chauffeur, amounts to an excessive weight will not be carried.

20.3. Our chauffeurs will drive at reasonable speeds according to their judgement of the prevalent road conditions and traffic at any time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur’s opinion, the best and most convenient unless a specific route is requested at the time of hiring’.

21. FLEET CATEGORIES

21.1. – Executive Saloon – Mercedes E Class.
– Luxury Saloon – Mercedes S Class or equivalent.
– Luxury MPV 7 Pax – Mercedes V-Class or equivalent.
– Prestige Cars – Range Rover Vogue, Rolls Royce Ghost, Bentley Mulsanne or Rolls Royce Phantom.

21.2. We reserve the right to switch vehicles before a run based on availability without prior notice, if a vehicle that was previously requested is unavailable or if there is a risk of a driver not making it on time for a pick up.

21.3. We will guarantee the category chosen by you but not the make or colour of the vehicle.

22. FITNESS TO TRAVEL

22.1. Any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a risk or threat to the driver, the vehicle or other passengers may be refused travel. Our standard cancellation policy will apply.

23. CHILD SEATS

23.1. Requests for child and the appropriate size/ dimensions seats must be made at the time of booking. Only one child seat will be provided free of charge. Additional child seats are charged £30 per a seat. We will always aim to satisfy such requests but failure to do so will not constitute a breach of contract.

23.2. If you wish to use your own child seat you will be responsible for installing it safely and removing it at your destination. Care must also be taken to not damage the vehicle interior with your child seat. Otherwise you will be charged to compensate for this.